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Effective Date: 01.01.2024

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At Wirral Flower Farm, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This privacy policy outlines how we collect, use, and protect your personal information when you interact with us online, in person, or via other communication channels.

 

1. What Information We Collect

We may collect the following types of personal information from you when you visit our website or engage with our services:

• Personal identification information (such as your name, email address, phone number, and postal address)

• Order information (such as product preferences, order history, and payment details)

• Website usage data (such as IP addresses, browser type, and access times)

 

2. How We Use Your Information

We use the information we collect from you for the following purposes:

• Order processing: To manage and fulfill your orders, process payments, and communicate regarding order status.

• Customer support: To provide assistance and respond to inquiries.

• Marketing: With your consent, we may send you promotional content, including newsletters, upcoming events, offers, and other updates. You can unsubscribe at any time.

• Improvement of services: To analyze how our website and services are used so that we can improve user experience.

 

3. How We Protect Your Information

We are committed to ensuring the security of your personal data. We have implemented appropriate physical, electronic, and managerial procedures to prevent unauthorized access, maintain data accuracy, and ensure the proper use of your personal information.

 

4. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: We may share information with trusted third parties who assist in providing services to you (e.g., payment processors, delivery companies) as long as they agree to keep this information confidential.

• Legal requirements: We may disclose personal data if required to do so by law or in response to valid requests by public authorities.

 

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

 

6. Your Rights

You have the following rights regarding your personal data:

• Access to your information: You can request a copy of the personal data we hold about you.

• Correction of your information: If your data is inaccurate or incomplete, you can request to update it.

• Deletion of your information: You can request the deletion of your personal data, subject to legal and contractual restrictions.

• Opt-out of marketing communications: You can unsubscribe from marketing emails at any time by following the unsubscribe link in the email or contacting us directly.

 

7. Cookies

Our website uses cookies to enhance your browsing experience and improve website performance. Cookies are small data files stored on your device. You can control or delete cookies through your browser settings. For more information, please refer to our Cookie Policy.

 

8. Third-Party Links

Our website may contain links to external websites that are not operated by us. Please be aware that we are not responsible for the privacy practices of third-party sites. We encourage you to read the privacy policies of any websites you visit.

 

9. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If we discover we have collected such information without consent, we will promptly delete it.

 

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date.

 

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

 

Wirral Flower Farm
jennylifeonthelot@gmail.com